AI is rapidly transforming customer experiences here’s 8×8’s vision for the future of CX For instance, improving customer lifetime value can become a shared KPI across departments such as fraud, marketing, sales and customer support, encouraging a unified approach to customer-centric strategies. First in the line of these changes is giving personalized shopping experiences and […]
How NLP & NLU Work For Semantic Search To get the right results, it’s important to make sure the search is processing and understanding both the query and the documents. Question answering is an NLU task that is increasingly implemented into search, especially search engines that expect natural language searches. For most search engines, intent […]
2408 14340v3 Foundation Models for Music: A Survey There are several reasons why lesser-sized language models fit into the equation of language models. These requirements can render LLMs impractical for certain applications, especially those with limited processing power or in environments where energy efficiency is a priority. Microsoft, Mistral, Meta—these are the big names behind […]
10 Ways to Deliver Consistently Great Customer Service We tried contacting the company through various channels but couldn’t get live communications. The design is smooth, but we’ve encountered difficulties changing existing setups or reverting to previous changes. If you’re working in a customer-facing service role and want to excel in your work, these are for […]
12 top conversational AI platforms for 2024 The union of Software as a Service (SaaS) and Artificial Intelligence (AI) is coming now, and it is paving the way for a future characterized by astute and streamlined business operations. Zendesk Chat can be integrated into any content management system, including WordPress, Drupal, Joomla, Wix, and more. […]
What Is Conversational UX and Why Is It Taking Over? In our Halloween snack example, we found that Google Bard has a higher Net Promoter Score (36.63) than Chat GPT (21.57), and its Net Positive Alignment is 189% versus Chat GPT’s 142%. Here are the 10 principles identified above, with an example to help illustrate […]